A solution storyboard is a set of sketches arranged in sequence outlining the scenes of a story describing how all the parts of the concept system work together in situations (Kumar, 2016).
Below, I will illustrate a storyboard solution for Facebook. Recently, I have watched my father (who is on the older end of the baby boomer generation) create a Facebook profile and begin learning how to use the app. For him, many of the concepts of Facebook are not innate as they seem for kids who grow up with the technology nowadays. I have had to answer many questions for him and help him navigate the app. The problem? Facebook does not seem to offer new users a tutorial walkthrough of how to use the basics of your profile, nor provide beginner self-help tutorial videos. The solution: New Facebook users will have the option upon creating a profile to be walked through a digital tutorial and given a link to other videos they can watch to help them understand the basics of Facebook, settings, etc.
According to a recent study by Herosmyth, only 26% of internet-using baby boomers say they feel very confident when using electronic devices to do the things they need to do online (Crawford, n.d.). And according to the same study, Facebook is the most popular platform across all generations, which is why it is so important that Facebook offers users of all levels, beginner through advanced, the opportunity to better use and understand the platform.
While not all solutions lend themselves to a storyboard, this one does because the steps of a tutorial are easily laid out in a functional order that lends itself naturally to a storyboard.
“The storyboard serves as your final opportunity to review your concept and make any changes before production happens.”
Tom Ryan, n.d.
References:
Crawford, K. (n.d.). 75 Eye-Opening Statistics on How Each Generation Uses Technology. Retrieved February 22, 2020, from https://www.herosmyth.com/article/75-eye-opening-statistics-how-each-generation-uses-technology
Kumar, V. 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization. [Vault eBooks]. Retrieved from https://www.vaultebooks.com/#/books/9781118392195/
Ryan, T. (2016, October 26). What Is an Advertising Storyboard? Retrieved February 22, 2020, from https://smallbusiness.chron.com/advertising-storyboard-25265.html
Chloe - History of Communication Design 2019 